Contact:
E-mail:
Trainer@RobRichards.NET

View Rob Richards' profile on LinkedIn

SECURITY CLEARANCE: US Active Top Secret

 

STATUS: Employed on Contract


 

Welcome to my resume site!  I am a certified technical trainer, developer and writer, and a Senior Support Technician.  I author my own custom training materials and computer based training (CBT).  When it comes to offering the finest and most comprehensive training support to clients or to facilitate smooth IT related transitions, I am the person for the job.
 

 

 

Recent Articles by
Rob Richards

 

 

 

 

 

SUMMARY

I have over 20 years of experience in training, training development, and IT support of office automation products. My recent projects include being a part of the 2009 Obama Presidential Transition Team, as well as being a part of the Executive Office of the President's support team as White House Trainer.  Previous projects include the management of a training team for a computer modernization project at the Supreme Court of the United States, as well as other consulting programs to government and private industry. I have extensive experience working with teams performing systems analysis, testing, data collection, research, design and needs analysis for IT training related projects, and I utilize personal experience as well as industry proven change management techniques in all endeavors. Other previous engagements include the preparation of the Presidents Budget at the United States Department of Health and Human Services and leading a training and curriculum development initiative at the Financial Crimes Enforcement Network (FinCEN) at the US Department of Treasury.

Other clients include:
- American Forest & Paper
- CACI
- Central Intelligence Agency
- Department of Homeland Security - INS
- Executive Office of the President
- Supreme Court of the United States
- The World Bank
- United States Army
- United States Navy - NAVSEA
- US Department of Agriculture - APHIS
- US Department of Commerce
- US Department of Health and Human Services
- US Department of State
- US Department of the Interior
- US Department of the Treasury - FinCEN

Rob Richards's Facebook Profile

     

 

 

 

 

 

 TARGET JOB

Target Job Title:

IT Trainer & Courseware Developer / Senior Support Technician

 

 

 

Desired Job Type:

Employee, Temporary/Contract/Project

 

 

Desired Status:

Full-Time

 

 

Site Location:

Washington D.C./Metro Area

 

 

Description of my perfect job:
The ideal job for me is one where I can work with a team that follows a modern approach to teamwork. I strive to facilitate a team where every member is involved in tasks, and in task management. I have learned that a higher level of responsibly the team members are given enables more dedication to the project. I believe that the best credit I can receive is to oversee a team that completes a job well done.

 

 

Career Level

Manager (Manager/Supervisor of Staff)

 

 

Date of Availability:

Negotiable

 

 

TARGET COMPANY

Company Size:

No Preference

 

 

Category:

Information Technology

 

 

Description of my ideal company:
I am searching for a company that possesses a resolute focus on the client. I believe 'Service' over everything else will ensure happy customers, which is the key to success in any business, big or small.

 

TARGET LOCATIONS

Relocate:

No

 

 

US-DC-Washington/Metro

US-VA-Fairfax

US-VA-Vienna

 

 

US-VA-McLean/Arlington

 

 

 

WORK STATUS

US

I am authorized to work in this country for any employer.

 

 EXPERIENCE

1/2009 - present

Executive Office of the President (The White House)

Washington, DC

 

 

Technical Trainer, Training Development, Senior Support Technician

 

 

Participated in the 2009 Obama Presidential Transition Team helping process incoming and outgoing users.

 

 

1/2007 - 12/2008

Data Flow/Alaska, Inc.

Anchorage, AK

 

  Senior Desktop Engineer, Trainer/Training Development at the US Department of the Treasury (FinCEN)

 

 

Developed custom and comprehensive office automation software training curriculum. Created professional training materials that are colorfully vivid and robust. Provided classroom training. Provided tier level two support and consultation to users and to service desk technicians. Provided IT related recommendations and consultation to senior management levels. Developed IT training communications such as user tips & tricks and newsletter articles.

 

 

1/2000 - 1/2007

The Engle Group Inc.

Arlington, VA

 

 

Senior Information Technology Analyst and Consultant

 

 

The Engle Group Inc.-
Training Manager for Supreme Court of the US modernization project,
August 2003- 1/2007
Overseeing an 18 month computer modernization project at the Supreme Court, I coordinate curriculum development, training, software demonstrations, and I manage a hands-on user lab environment. I oversee change management techniques which include the creation of a 70 page technical manual which documents all new aspects of the planned software upgrade, and documents the current environment of each of the 200+ person user base. Furthermore, I direct file testing, file redevelopment, and a test-user facilitation program. My latest initiatives include the development and insertion of Computer Based Training (CBT) into user training.

The Engle Group Inc.-
Software Consultant for Health & Human Services project,
October 2002- January 2003
I consulted in the use of software for the 2003 presidents budget prepared by HHS and Secretary Tommy P. Thompson. Various word processing and spreadsheet software products were utilized.

The Engle Group Inc.-
Computer Software Instructor,
January 2000- October 2002
I have trained many varieties of COTS, proprietary, and technical software products in private and government industry.

  

 

11/1999 - Present

Gotham Web Design

Washington, DC

 

 

Web Site Design, Owner

 

 

Concurrent with my employment, I own and operate a small web design company. We host and maintain several commercial sites.

 

 

4/1999 - 1/2000

US State Department

Washington, DC

 

 

Senior Trainer/Web Master/Distance Learning Manager

 

 

At the State Department as a contractor, I taught Foreign Service Officers in Internet and Web Mastering/HTML instruction. I headed the Internet department and duties included creating and maintaining a portion of the STATE.GOV Internet/Intranet site. As department head, I oversaw courseware and planned Distance Learning development.

 

 

10/1997 - 4/1999

ExecuTrain of Washington DC

Washington, DC

 

 

Microsoft Certified Trainer (MCT)

 

 

I taught COTS training classes and Microsoft technical training classes. I completed a vigorous Train-the-Trainer program, and helped lead a technical training initiative.

 

 

6/1995 - 10/1997

The Engle Group Inc.

Arlington, VA

 

 

Software Instructor

 

 

I taught one day and five day training courses to government and corporate clients. Part of my duties was courseware development.

 

 

3/1993 - 6/1995

Pardoe Real Estate

Washington, DC

 

 

REALTOR

 

 

During this time as a licensed REALTOR, I assisted fellow agents with computer advice and consulting services in migrating into the new Windows operating system.

 

 

7/1991 - 2/1993

React/Dator

Vienna, VA

 

 

Software Instructor/CSR

 

 

As part of the change management team at the Northern Virginia Board of Realtors, I assisted in upgrading thousands of Virginia real estate agents from DOS to a Windows environment. Forty unwilling students at a time were taught in a somewhat hostile environment. I was promoted to head an entire geographical area (County CSR), and serviced the needs of an entire county.

 

EDUCATION

12/1983

Montgomery College

US-Maryland-Rockville

 

 

BSIT track.
(Bachelors of Science in Information Technology)

 

AFFILIATIONS

4/1998 - Present

Microsoft

MCT

 

4/1998 - Present

Microsoft

MCP

 

SKILLS

Skill Name

Skill Level

Last Used

Experience

 

 

MS Access 2007

Expert

Currently used

10 years

 

 

MS Excel 2007

Expert

Currently used

10 years

 

 

MS Word 2007

Expert

Currently used

10 years

 

 

MS PowerPoint 2007

Expert

Currently used

10 years

 

 

MS Outlook 2007

Expert

Currently used

10 years

 

 

MS OneNote 2007

Expert

Currently used

5 years

 

 

 MS InfoPath 2007

Expert

Currently used

5 years

 

 

MS Schedule

Expert

Currently used

10 years

 

 

MS SharePoint Services

Expert

Currently used

5 year

 

 

MS Windows XP

Expert

Currently used

10 years

 

 

MS Visio

Expert

Currently used

5 years

 

 

Local Area Networks

Expert

Currently used

10 years

 

 

Word Perfect

Expert

Currently used

10 years

 

 

Harvard Graphics

Expert

Currently used

10 years

 

 

Word Pro

Expert

2 years ago

10 years

 

 

Ami Pro

Expert

2 years ago

10 years

 

 

Ami Pro

Expert

2 years ago

10 years

 

 

Lotus 123

Expert

Currently used

10 years

 

 

Lotus Notes

Expert

Currently used

10 years

 

 

CC Mail

Expert

3 years ago

10 years

 

 

Quatro Pro

Expert

3 years ago

10 years

 

 

Searching the Internet (course)

Expert

Currently used

10 years

 

 

Administering Microsoft Windows NT 4.0, Course 803

Expert

3 years ago

2 years

 

 

Supporting Win NT Core Technologies, Course 922

Expert

3 years ago

2 years

 

 

Java Script

Expert

3 years ago

5 years

         

 

HEAT Administration
Call Tracking

Expert

Currently used 2 years

 

ADDITIONAL INFORMATION

Web: Proficient in FLASH, DreamWeaver, Fireworks, and web design/web graphics tools.

More Web: Web page/site creation, management, and search engine placement.

Software knowledge: Introduction through advanced courses in Microsoft, Corel, Lotus and other desktop applications. Microsoft technical training.

Graphics Specialist: Creative specialist. Knowledgeable in Internet graphics and animations, flow charts, organizational charts, data charts, slideshow presentations, etc.

Product development: Courseware creation and editing. Excellent writing skills.

Teaching, interpersonal relationships, communication skills.

TTT- Completed an intense Train-the-Trainer course. This one-week retreat in Atlanta focuses on the science of teaching. It exercises theories and techniques dealing with everything from classroom poise to difficult students.

 
 

 

 
Thank you for visiting my online resume!
ROB RICHARDS